Data Protection

CricketEx's Privacy Policy — Your data is our responsibility

We believe protecting your personal data is our most important responsibility. On this page, learn how CricketEx collects, stores, and safeguards your information.

Last Updated: January 2026

How We Use Your Data Protection Use

The Six Core Pillars of Privacy Protection at CricketEx

256-bit SSL Encryption

Every transaction and piece of personal information you share is protected by banking-grade 256-bit SSL encryption. No third party can access or read this data.

Secure Data Storage

Your data is stored on internationally certified secure servers. Regular security audits and backups ensure your data remains protected at all times.

No Sale of Data

CricketEx never sells your personal information to third parties. Your data is used solely to provide services to you.

Minimal Data Collection

We only collect information that is necessary to provide our services. No unnecessary data is requested or stored.

Your Control

You can view, correct, or delete your personal information at any time. We ensure you have full control over your own data.

Regular Security Audits

Our systems are audited every three months by an independent cybersecurity team, ensuring the highest level of protection for your data.

As Bangladesh's most trusted online betting and casino platform, CricketEx is deeply committed to protecting your privacy. This Privacy Policy ("Policy") explains how CricketEx collects, uses, stores, and protects your personal information. Please read this Policy carefully before using the site. By using any CricketEx service, you agree to the terms of this Privacy Policy.

Our Privacy Policy is built in accordance with international data protection standards. We believe transparency is the foundation of trust — which is why we are clear about what we do and do not do with your information. Ensuring your privacy on CricketEx is our primary responsibility.

This Privacy Policy applies to the CricketEx website and all associated services. If you have any questions, please get in touch with our support team.

1 What Information We Collect

CricketEx collects certain personal information to provide you with the best possible service. This information is gathered directly from you (when you register or fill out a form) and automatically (when you use our site).

Data Type Example Reason for Collection
Identity Information Full name, date of birth, national ID number Age Verification & KYC Process
Contact Information Email, mobile number Account Communication & Security
Financial Information Mobile banking number, transaction history Payment Processing
Technical Information IP address, device type, browser Security & Fraud Prevention
Usage Data Game history, betting records, login times Service Improvement & Responsible Gaming
  • Information provided during registration is collected directly.
  • A government-issued photo ID may be requested for KYC verification.
  • Technical information about your device and connection is recorded automatically.
  • Gaming and betting activity data is retained to meet legal requirements.
  • Information you provide when contacting customer support is recorded.

2 How We Use Your Information

CricketEx uses your information only for specific, defined purposes. We never use your data for unauthorized or unnecessary activities. A full list of how we use your information is provided below.

  • Account Management: To create, verify, and maintain the security of your account.
  • Payment Processing: To process deposits, withdrawals, and transactions.
  • Customer Support: To respond to your questions and resolve any issues.
  • Security: To detect and prevent fraud, hacking, and other illegal activities.
  • Legal Obligations: To meet regulatory compliance requirements.
  • Service Improvement: Research and analysis to improve the platform experience.
  • Responsible Gaming: To help identify and prevent gaming addiction.
  • Promotional Communications: To inform you about bonuses and offers, with your consent.

You can opt out of promotional emails or messages at any time. Contact our support team and the request will be processed within 24 hours.

3 Data Sharing & Third Parties

CricketEx does not sell, rent, or share your personal information for commercial purposes. However, there are limited circumstances in which data may be shared.

  • Payment Provider: To process transactions with payment providers such as Mobile Banking, Nagad, and Rocket.
  • KYC Services: With authorized verification service providers for identity verification.
  • Legal Authorities: With government agencies when required by court order or legal obligation.
  • Anti-Fraud System: With security service providers to prevent fraud.

Each of the above-mentioned third parties is bound by strict confidentiality agreements and may only use your information for specified purposes. CricketEx ensures that no authorized third party can misuse your data.

CricketEx never shares your information with advertising companies, data brokers, or any other commercial entities.

4 Cookie Policy

The CricketEx website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. They do not steal your identity or execute harmful code.

  • Essential Cookies: Required for login sessions and security — these cannot be disabled.
  • Functional Cookies: To remember your preferences, language, and settings.
  • Analytics Cookies: To understand site traffic and usage patterns.
  • Performance Cookies: To identify page load times and technical issues.

You can disable analytics and performance cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain site features.

Cookies can be managed in most modern browsers via Settings > Privacy > Cookies. This option is available in Chrome, Firefox, and Safari.

5 Data Security Measures

CricketEx employs industry-leading technology and practices to keep your data secure. Our security infrastructure provides protection across multiple layers.

  • All data transfers are secured with 256-bit TLS/SSL encryption.
  • Passwords are stored using bcrypt hashing — no one can view your actual password.
  • Two-factor authentication (2FA) adds an extra layer of security to your account.
  • Dedicated firewalls and intrusion detection systems are in place.
  • Automated daily backups are stored in a separate, secure location.
  • Instant alerts are sent for any suspicious login or account activity.
  • Independent security audits are conducted every three months.

Never share your account password with anyone. No CricketEx employee or support agent will ever ask for your password.

6 Your Right to Privacy

CricketEx holds your right to data privacy in the highest regard. The following rights are guaranteed to you on our platform.

Your Data Protection Rights

Your Rights on CricketEx

Right to Access

You can request to view all information we hold about you at any time.

Right to Rectification

You may request corrections to any inaccurate or incomplete information — we will take action within 7 days.

Right to Erasure

In certain circumstances, you may request deletion of your data, provided there are no legal obligations preventing it.

Right to Restrict Processing

In certain circumstances, you may request that the processing of your data be restricted.

Right to Data Portability

You can request a digital copy of your data to be sent directly to you at any time.

Right to Withdraw Consent

You may withdraw any consent, including for marketing communications, at any time.

7 Children's Privacy

CricketEx is strictly prohibited for anyone under the age of 18. We do not knowingly collect information from anyone under 18. Age verification is mandatory at the time of registration.

  • Date of birth is verified at registration.
  • Age is verified through identity documents as part of the KYC process.
  • Accounts suspected of belonging to a minor are suspended immediately.
  • If a parent or guardian becomes aware of their child having an account, please contact us — action will be taken promptly.

If you suspect that a minor is using CricketEx, please notify our support team immediately.

8 Policy Updates

CricketEx may update this Privacy Policy from time to time. Changes may be necessary due to new laws, technology, or updates to our services. We will notify you before any significant changes take effect.

  • At least 14 days' notice will be given before any significant changes take effect.
  • Full details of any changes will be sent to your registered email.
  • The "Last Updated" date is always displayed at the top of the page.
  • Continued use of the site after any changes constitutes acceptance of the updated policy.
  • If you do not agree to the updated policy, please request account closure.

The latest Privacy Policy is always available on this page. We recommend checking it regularly.

9 Contact & Complaints

For any privacy-related questions, requests, or complaints, please reach out to our dedicated Privacy Team. All requests are processed within 48 hours.

  • Email: [email protected]
  • Live Chat: Available at the bottom-right corner of the site (24/7).
  • Data deletion requests are completed within 30 days.
  • A reference number will be issued for all complaints.

Protecting your privacy at CricketEx is a commitment we take seriously. Your trust is our most valued asset.

Get Started Now

You've read the policy, now Play Responsibly

Join CricketEx's fully secure platform today. Enjoy thousands of games, Sports Betting, and Live Casino — with your data always protected.

SSL Secured Data Secured 24/7 Support Instant Payment
বাংলা